Neunoia Newsletter

Training in the Manufacturing Industry:

Four Tips for Bringing New Employees Up-to-Speed Fast

Machine Image
We all know that training employees in the manufacturing industry is one of the most critical – yet overlooked – indicators of success. In a day and age when people are being replaced by processes, it’s more important than ever to make sure that those who are involved in the manufacturing industry know precisely how to do their jobs.
Mistakes on the manufacturing floor can often be a matter of life and death. Neunoia provides four tips for getting the most out of your company’s approach to training.

  1. Consider a blended, or hybrid, approach. There are a lot of cases backing why a blended approach to training in the manufacturing space is now a best practice. While e-learning can do a lot to train a new employee on the reasons why a company makes widgets, and how to ensure a safe and respectful workplace, there’s just something to be said for the on-the-job training that happens when someone who has been using a machine for years educates new employees on how to correctly use that machine. When developing your training curriculum, take a look at the soft and hard skills that need to be learned and determine which of those skills is better taught in person and which will translate well to an e-learning platform.
  2. Use e-learning before they set foot on the floor. Many companies have now figured out that they can utilize e-learning for before-the-job training. Creating e-learning modules to cover common HR processes and questions, overarching workplace safety guidelines, security protocols and more, can save you and your new employees many hours of training time that could be better served actually learning the manufacturing processes. Provide logins for these e-learning modules to new employees in advance of their official start date and request that they complete them either at home or during designated times in your computer lab settings so they can hit the ground running when it’s time.
  3. Make sure that the e-learning tools you’re using are up to date. Nothing brings out the (justifiable) eye roll like an old, outdated e-learning module. If your e-learning tools look like something that was built when Atari players used joysticks, your new employees aren’t going to take their responsibility of learning seriously. When done correctly, an e-learning module should be engaging and interactive. People should actually be learning something, instead of just waiting until they can push the ‘next’ button.
  4. Reflect diversity. The workforce has probably changed since the last time you created and pushed out e-learning modules. Take a good look at your current employee base – as well as the individuals who are applying for jobs at your company – and determine if your e-learning tools need to change. Are the current tools you’re using ineffective because of language barriers? Do the actors in your e-learning tool look completely different than your employees? Are there now jobs and processes within your company that weren’t even created at the time that your last e-learning module was? All of these are important factors to consider when you’re including e-learning modules are part of your training program.

While many employees may shiver and shake with the mention of e-learning as part of their training, it doesn’t have to be this way! Taking a slightly different approach to training by incorporating some of the tips above, and your employees’ training can be not only smooth and seamless, but actually enjoyable and effective. And at the end of the day, isn’t that what really matters?

Getting to Know You…

Getting to Know All About Matt Faber

Matt FaberIn each issue of our newsletter, we’ll spotlight one of our team members. First up is Matt Faber, who serves as Neunoia’s lead developer (but let’s be honest… we rely on him for a lot more!).

Q: How long have you worked with Neunoia?
A: Almost 5 years.
Q: What are some of your day-to-day responsibilities at Neunoia?
A: I oversee all programming for the custom software that Neunoia develops. I am responsible for the company’s IT function and also assist, when needed, with video and audio management as well as course development.
Q: What is your favorite part of your job?
A: We’re an incredibly collaborative team, which spurs creativity. I love getting to work with this talented group of professionals.
Q: Describe the greatest challenge you’ve helped a Neunoia client overcome.
A: If you’ve interfaced with us at all, you know Neunoia builds custom e-learning platforms. Many times, the end-goal of our clients is to be able to report back on what has been learned. In recent memory, I can recall having helped a client build custom back-end reporting plug-ins that made their lives so much easier when it came time to report on who completed the e-learning module and what they absorbed.
Q: Why are you passionate about changing the perception of e-learning?
A: E-learning has a bad reputation because so many organizations are using outdated modules that aren’t engaging. I love that Neunoia takes such a different approach to e-learning and can really change opinions about the capabilities of e-learning.
Q: To date, what has been your favorite client success story?
A: Often, we create great e-learning modules for clients, and while we get a lot of feedback at the beginning of the process, we don’t usually hear how the modules are received once they are put in practice. Neunoia has a grocery store client for which we created a personal safety and training e-learning module, and we received great feedback after-the-fact about how many efficiencies the module has helped to create. We loved hearing that!
Q: Where can you be found on the weekends?
A: In Downtown Grand Rapids, MI, either seeing shows or checking out the bar scene.
Q: One fun fact that most people wouldn’t know about me…
A: I’m a Studio Art Major.

Well, that was just BAD.

Frustrated Computer User
Chances are, if you’ve ever had to complete an e-learning module, you have felt the pain associated with what many describe as a huge waste of time. And you’re not alone. Unfortunately, the vast majority of e-learning modules lack the four key elements that comprise a best-in-class e-learning campaign:

  1. Outstanding design
  2. Media production
  3. Interactivity, and
  4. Strategy

Thankfully, Neunoia integrates this strategic approach into our process, so every client’s e-learning module is custom-tailored to their specific end goals and anticipated outcomes.
Unfortunately, not all e-learning developers are the same. Neunoia developers often hear stories of e-learning production companies heading off the rails. Recently, one of our major retail clients told us this story.

“We have a course we’ve been working on for 18 months with a vendor and it still isn’t ready. The vendor developed a full-blown course without ever showing us a script, storyboards, or ideas for interactions, then developed it in software that does not work in our LMS. And the vendor has not been collaborative in helping to solve those issues. From all accounts, it has been an overwhelming exercise in process failure.”

We’d love to hear your stories or see your examples of ineffective e-learning experiences. Feel free to send us screenshots (you know you have the time to take them as you wait for the clock to tick down before advancing to the next slide!) or share your experiences with poorly developed e-learning modules. Who knows? We might even feature them (all company names removed, of course) in an upcoming newsletter! Share them with us at info@neunoia.com.

The Right Stuff

NASA Mercury 7 Crew
From time to time, Neunoia hears from our customers about how our e-learning tools have provided a training solution for their teams. Recently, Neunoia worked alongside the Journey Mental Health Center in Madison, WI to reduce the amount of time staff spent in orientation and annual trainings while remaining compliant with industry and agency standards.

“The reaction to the new e-learning product has been very positive across the agency. New staff are oriented in less time, enabling them to deliver services for the agency, positively impact revenues and also be more comfortable as they have a solid understanding of who we are and how we do things. Agency resources are more effectively used and creative solutions have been found to promote retention of materials and standardize operations for improved effectiveness and efficiency.”

– Jim Crawford, President, Carlsway Consulting

Poll

How many times have you been required to take (or have you required others to take) an e-learning module in the past 12 months?

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